When I sign up a new client, I always ask them what has prompted them to move. Very often the trigger to move is something very small, but has been preceded by a catalogue of normally poor client service, mistakes and rising fees.

In our view, every client deserves a high quality service from their accountant – and that’s what we strive to do on a daily basis. Here are some 6 reasons why our recent new clients have decided to change their accountant:
 

1. Never heard from their accountant
Many of our new clients have complained that the only times they heard from their accountant was at year-end and when they sent them an invoice! We believe that clients deserve better than this, and will agree with you at the start of our relationship what level of contact and communication you want from us.
[Click to read more……]

From what our new clients are telling us, most clients will put up with significant levels of abuse, poor client service and mistakes before they will even consider moving accountant. Now this makes us angry, as we believe that every client deserves a high quality and responsive service from their accountant. So, we started asking our new clients, exactly what stopped them from changing their accountants.

1. They thought the process of moving would be long and laborious
It needn’t be this way. All you need to do is find yourself a new accountant and tell your existing accountant that their services are no longer required. We even have a standard letter, which you can use to do that – or we can send on your behalf. Your new accountant will then write to your accountant and start the handover process.
[Click to read more……]